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Peer Review of the ADR Mechanism

Financial Sector Deepening Kenya (FSD Kenya) requested a peer review of the ADR mechanism for CIS Kenya. More specifically,
  • to review the ADR mechanism’s (Tatua Center) operation
  • to review its current model of resolving disputes and benchmark it against international standards. These standards are captured in the principles developed by the International Network for Financial Ombudsman (INFO) which is based on the Worldbank’s report on Fundamentals for Financial Ombudsman.
  • to provide recommendations for improved efficiency and effectiveness
  • to provide recommendations on the possible expansion of the scope of disputes resolved by Tatua Center

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