Publications and Reports

This report was commissoned by CIS Kenya and FSD Kenya to understand the current perceptions of market participants regarding the usage of the CIS mechanism, its impact on the market and remaining constraints to the development of an effective credit sharing mechanism in Kenya. 

This brief constitutes a report on the above training conducted on 12th May 2016 by CIS Kenya for its members. This initiative was intended to expose credit officers to credit scoring development and intepretation. CIS Kenya intends to make training a core activity and therefore this one-day training served as a pilot to inform future training undertakings. The training was attended by 42 delegates from commercial banks, credit reference bureaus, development finance institutions, microfinance institutions, saccos and state lenders. 

CIS Kenya through assistance from FSD Kenya, commissioned a feasibility study to determine the potential of credit bureau data to inform banking supervision and economic policy. This is because a lot of data is uploaded to the credit reference bureau, which, if analysed would reveal information relevant to inform policy development. Further, the feasibility study sought to recommend a framework for undertaking analytical work using credit bureau data. 

The scope of the study included:

  • Considering the legal provisions covering credit information sharing and data analytics using credit bureau data
  • Examining the existing Data Specifications Template and Data Transmission Rules to ascertain the scope of data available
  • Considering the feasibility of carrying out analytical work using credit bureau data in Kenya. 

In 2016, CIS Kenya contracted Mkubwa Productions to carry out a digital campaign on credit information sharing. The campaign focussed on social media platforms (i.e. Facebook, Twitter, Instagram and Youtube) to create awareness on the mechanism and change perceptions on the mechanism. 

The presentation below shows a summary of reach at the end of the campaign. 

Financial Sector Deepening Kenya (FSD Kenya) requested a peer review of the ADR mechanism for CIS Kenya. More specifically, 

  • to review the ADR mechanism's (Tatua Center) operation
  • to review its current model of resolving disputes and benchmark it against international standards. These standards are captured in the principles developed by the International Network for Financial Ombudsman (INFO) whih is based on the Worldbank's report on Fundamentals for Financial Ombudsman. 
  • to provide recommendations for improved efficiency and effectiveness
  • to provide recommendations on the possible expansion of the scope of disputes resolved by Tatua Center


This report is an outcome of a study conducted by Sigma Business and Analytics Ltd to assess the capacity of SACCO’s in Kenya to participate in credit information sharing (CIS) as commissioned by Financial Sector Deepening (FSD) Kenya. The survey is significant in that its findings will constitute a reality check as to whether the SACCO industry can live up to standards set for CIS participation as well as provide direction on next steps for SACCO entry into CIS.

Peer review of Alternative Dispute Resolution for the Credit Information Sharing Industry in Kenya report includes:

  • Global best practise
  • Evaluation of Tatua center
  • Expanding the scope of Tatua Center
  • Recommendations for the current Tatua Center and the Future Financial Ombud Scheme
  • Observations and general comments

Credit information systems can, and should be improved, to enhance access to credit. Existing and upcoming innovations that seek to accomplish this goal inspired the 3rd Regional Credit Information Sharing (‘CIS’) Conference, hence the theme - “CIS for Innovation and Financial Inclusion - Mikopo Kisasa!” Translated from Swahili, “Mikopo Kisasa” means “Contemporary Lending Approaches”. The conference took place on 23rd and 24th February. The Credit Information Sharing Association of Kenya (‘CIS Kenya’) hosted executive delegates, representing various segments of the credit markets in the EAC Region and beyond.

The Conference was followed by the Nairobi Business Community Summit, which took place on 25th and 26th February at the same venue, providing half-day sensitizations on CIS to bank staff and credit consumers respectively on each day. Both events had an interesting and informative program, facilitated by renowned local and global experts who shared insights on fundamental aspects of CIS that are vital in managing credit risk.

In 2010, a communication plan developed through a joint project of the Central Bank of Kenya and the Kenya Bankers Association (then referred to as the Kenya Credit Information Sharing Initiative (KCISI)) was implemented with a special focus on bank staff and customers. The communcation plan objectives were to elicit greater ulitization of credit reports by lenders and borrowers, and enhance confidence in the system and the adoption of prudent borrowing practices. Following feedback from forums held in the first phase of the project, it emerged that there existed a number of myths and concerns about the CIS among lenders and customers, which led to the carrying out of a baseline survey in July 2012. 

The baseline survey measured a number of indicators which targeted both borrowers and credit providers. For credit borrowers (individuals and businesses), the study focussed on

  • financial services and product usage,
  • awareness of CIS among individuals and businesses,
  • perception and attitudes towards of CIS,
  • expectations from CIS guidelines
  • the role of media in promoting CIS

In regards to Credit Providers (Lenders), the report focussed on 

  • awareness levels amongst lending staff
  • usage of credit reference bureaus
  • attitudes and perceptions on CIS 
  • benefits of the CIS mechanism
  • challenges faced by lenders

Key findings from the baseline survey informed the revision of the communication strategy implemented in January 2013 with the immediate objective being the need to increase the awareness levels and enhance a positive perception of the mechanism. 

To track subsequent progress, Ipsos carried out a second perceptions survey on the CIS mechanism. The findings of this survey are contained in this report. 

The second phase of the project started in 2011 and focused on expanding the reach of credit 
information sharing to the broader spectrum of credit providers, creating financial inclusion with 
special  focus  on  getting  on-board  SMEs.  The  major  accomplishment  of  the  Phase  II (which 
ended in December 2014) was enabling all regulated by CBK financial institutions as well as non 
–regulated entities to share full-file records, meaning adding to negative data sharing the positive 
credit information.